Babel Street Customer Support
Babel Street serves a diverse client base that relies on our technology to achieve their most critical business and mission objectives. To ensure our customers succeed, we offer comprehensive global support, in-product guidance, training, and a rapid response help desk.
As a Babel Street customer, you can expect the following support commitment:
Access to our global team — We have support professionals in the U.S., Asia, and Europe with the expertise to provide multi-tier support and follow-the-sun handoff for critical issues.
Clearly defined issue escalation — Many issues can be resolved by Tier 1 personnel, but those that can’t are quickly escalated through an established process to our Tier 2 and Tier 3 experts.
Enhanced Service Level Objectives (SLOs) — We offer customized support packages depending on the Babel Street product and use case. Consult with your Babel Street representative to discuss enhanced support.
Continuous learning — Continuous learning — Our help center offers support articles on frequently-encountered topics. Contextual in-product tutorials also guide users through specific tasks.
At Babel Street, we take our commitment to support very seriously. We regularly conduct client satisfaction surveys that cover the scope of our support services and pride ourselves on a six-month running average of perfect scores. We’re confident you’ll be one of our satisfied customers.
Contact Babel Street support
By email
- Babel Street Match and text analytics modules
- Babel Street Data
- Babel Street Insights
- Babel Street Secure Access
By phone
- Call (703) 956-3572 and select option 1
Get documentation and release notes
- Visit docs.babelstreet.com