Back to Homepage | Download Privacy Policy

Privacy Policy

Babel Street® was founded on the importance of understanding data and we value the trust our customers, our partners and our website visitors place in us. The responsible use and protection of personal and confidential information under our care is a core value of Babel Street, Inc. (Babel Street”). Therefore, we want you to be familiar with how we handle information relating to you as an individual, known as personal information.

This Policy describes our practices for the information we collect, use and disclose. We gather information through the ways listed below, which we refer to as our “Services”:

About Our Products

The mission of our company is to help our customers locate relevant and timely publicly and commercially available information without the limits of language or origin. Our customers direct their informational queries using the Babel Street Software as a Service (SaaS) platform and decide what information they need and from which sources.

Types of Information We Collect

Babel Street collects information about you, as a visitor to our website and/or corporate events, user of digital content, customer, supplier, or partner in connection with our Products or Services, or when you otherwise interact with us. This can include:

  1. Information voluntarily provided to us by website visitors, customers, suppliers, partners, event participants and other individuals, such as:

  2. Information required to operate our Services or information provided during use of our Services, such as:

  3. Usage, analytics and navigational information, such as:

  4. Information from other sources, such as:

To the extent information that we collect, receive or use is information which relates to an identified or identifiable individual in the European Economic Area (“EEA”), we will treat such information as personal information as required by applicable law.

If you disclose to us or search for any information relating to other people in connection with your use of the Services, you represent that you have the authority to do so and to permit us to use the information in accordance with this Policy.

When you become a Babel Street customer, your use of the Products is subject to Babel Street’s subscription terms and conditions. If you do not want to share the necessary information to process a business transaction with us or if you do not accept the applicable terms, you will not be allowed to access our Products.

How We Use Information

We use personal information for legitimate business purposes including:

  1. Providing our Products:

  2. Product improvement:

  3. Product and customer support:

  4. Accomplishing our business purposes:

  5. To deliver marketing content and enable social sharing:

  6. Participation in our events:

    We use your information when you choose to attend our corporate events, such as technology conferences, networking events, tradeshows or trainings.

    We engage in these activities to manage our contractual relationship with you or where we have a legitimate interest.

  7. Aggregating and/or anonymizing:

    We may aggregate and/or anonymize information so that it will no longer relate to an identified or identifiable individual. We do so to generate other data for our use, which we may use for any business purpose.

    We engage in these activities where we have a legitimate interest.

When We Disclose Information

We disclose information in the following situations:

Security

No method of transferring data over the internet is ever 100% secure. However, we follow industry standard security protocols and employ a variety of appropriate technical and organizational security measures designed to ensure the security of our Products.

Your Rights

If you would like to request to review, correct, restrict or delete personal information that you have previously provided to us, object to the processing of personal information, or if you would like to request to receive an electronic copy of your personal information, you may contact us by sending an email to info@babelstreet.com. We will respond to your request consistent with applicable law.

In your request, please make clear to what personal information your request relates. For your protection, we may only implement requests with respect to the personal information associated with the particular email address that you use to send us your request, and we may need to verify your identity before executing your request. We will try to comply with your request as soon as reasonably practicable. Please note that we may need to retain certain information for recordkeeping purposes and/or to complete transactions initiated prior to the request.

Additional information for the EEA: you may lodge a complaint with a data protection authority for your country or region or where an alleged infringement of applicable data protection law occurs. A list of data protection authorities is available at http://ec.europa.eu/newsroom/article29/item-detail.cfm?item_id=612080.

Retention

We retain personal information for as long as needed or permitted in light of the purpose(s) for which it was obtained and consistent with applicable law. The criteria used to determine our retention periods include:

The length of time we are providing our Services to a customer, or as the customer instructs

Whether there is a legal obligation to which we are subject (for example, certain laws require us to keep records of transactions for specific time periods before we can delete them)

Whether retention is advisable in light of our legal position (such as in regard to applicable statutes of limitations, litigation or regulatory investigations)

Cookies

Like most websites today, we use cookies on our website. Cookies are small files that a web server transfers to an individual's computer for functionality and recordkeeping purposes while visiting that site. We use cookies to improve your user experience and the overall quality of our services, and to facilitate your ongoing access to and use of our site, among other things. Cookies may also convey information to us about how frequently you access the Services and allow us to evaluate usage of the Services over time. You can view and manage cookies in your browser, including blocking and deleting cookies, though browsers for mobile devices might not offer this visibility.

Babel Street has a legitimate interest in understanding how customer and potential customers use our website. This information assists us with providing more relevant products and services, communicating value to our customers and providing appropriate staffing and resources to meet our customers’ needs.

We use several types of cookies in our Services:

Links to Other Web Sites

This site may contain links, references or make calls to other websites. Please be aware that we are not responsible for the privacy practices of those websites and this Policy does not apply to those sites. We encourage you to refer to the privacy policy of any website you visit if you have questions.

Sensitive Information

Unless we request it, we ask that you not send us, and you not disclose, any sensitive information (e.g., social security numbers, information related to racial or ethnic origin, political opinions, religion or other beliefs, health, biometrics or genetic characteristics, criminal background or trade union membership) through our Services.

Cross-border Transfers

Your personal information may be stored and processed in any country where we have facilities or in which we engage service providers, and, by using and interacting with the Services, you understand that your personal information will be transferred to countries outside of your country of residence, including the United States, which may have data protection rules that are different from those of your country. In certain circumstances, courts, law enforcement agencies, regulatory agencies or security authorities in those other countries may be entitled to access your personal information.

Some of the non-EEA countries are recognized by the European Commission as providing an adequate level of data protection according to EEA standards (the full list of these countries is available here). For transfers from the EEA to countries not considered adequate by the European Commission, we design our Services and terms so that adequate measures are in place, such as standard contractual clauses adopted by the European Commission to protect your personal information. You may obtain a copy of these measures by following this link or by contacting us as described in the ‘Contact Us’ section below.

California Residents

Under the California Consumer Privacy Act, Babel Street operates as a service provider to our customers. Babel Street’s customers determine which of our Products are best suited to their specific needs and goals, and we provide such Products at our customers’ direction. This Policy does not apply or extend to our customers' uses of our Products. If you are a current customer and have questions about this topic, please contact helpdesk@babelstreet.com. All other questions can be directed to info@babelstreet.com.

Children’s Privacy

Due to the nature of our business, Babel Street’s website and Services are intended for use strictly by adults. We do not knowingly solicit or collect any personal information from children.

Changes to this Policy

We reserve the right to update or amend this Policy. The “Last Updated” date at the top of this Policy indicates when the Policy was last revised.

Contact Us

If you have any questions about this Policy or the privacy practices of Babel Street and you are in any location outside of the EEA, please contact us at info@babelstreet.com.


Babel Street, Inc.
1818 Library Street, Suite 500
Reston, VA 20190
(703) 520-9506


If you are located in the EEA, we have appointed our EU affiliate, Babel Street, Limited, to act as an EU representative for Babel Street, Inc. Babel Street, Limited does not serve as a separate controller of personal data. The only role of Babel Street, Limited is that of an EU representative. For those located in the EEA, please contact us at:


Babel Street Limited
4th Floor 7/10 Chandos Street, Cavendish Square,
London, W1G 9DQ